Shipping Policy

At HudsonLens, we aim to ensure that your products are delivered safely and efficiently. This Shipping Policy outlines the terms and conditions regarding shipping, delivery times, costs, and other related details. By purchasing from HudsonLens, you agree to the terms outlined below.

1. Order Processing Time

• Processing Time: Orders are typically processed within 1-3 business days . Processing time may vary during peak seasons, holidays, or due to product availability.
• Business Days: Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours or on weekends will begin processing on the next business day.

2. Shipping Methods and Delivery Times

We offer various shipping options to suit your needs:

• Standard Shipping: Delivery within 5-7 business days after the order has been processed.
• Expedited Shipping: Delivery within 2-3 business days after the order has been processed.
• Express Shipping: Delivery within 1-2 business days after the order has been processed.

Please Note: Delivery times are estimates and may be affected by external factors such as carrier delays, weather conditions, or customs clearance for international shipments.

3. Shipping Costs

• Standard Shipping: Costs are calculated based on the weight of the products and the shipping destination. Final shipping costs will be displayed at checkout.
• Expedited and Express Shipping: Additional fees apply for faster shipping methods and will be calculated during checkout.
• Free Shipping: We may offer free shipping promotions from time to time, applicable to specific products or orders exceeding a certain amount. These promotions will be clearly indicated on our website.

4. International Shipping

• Availability: We ship internationally to select countries. During checkout, you will be able to see whether we ship to your location.
• Customs and Duties: For international orders, you are responsible for any customs duties, taxes, or other fees imposed by your country. HudsonLens has no control over these charges and cannot predict their amount.
• Delivery Times: International shipments may take longer due to customs clearance and other country-specific factors.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

6. Lost or Delayed Shipments

If your order has not arrived within the expected delivery time, please contact us, and we will assist you in tracking your package. Please allow additional time for international shipments or during peak seasons.

7. Incorrect Shipping Information

Please ensure that all shipping information provided at checkout is accurate and complete. HudsonLens is not responsible for packages that are delayed or undelivered due to incorrect or incomplete shipping information. If you realize you’ve provided incorrect information, contact us as soon as possible to make changes.

8. Undeliverable Packages

If your package is returned to us as undeliverable due to incorrect shipping information, failure to pick up the package, or refusal of the delivery, we will issue a refund minus the shipping fees once the package has been received back at our facility.

9. Damaged or Missing Items

If you receive a damaged package or if items are missing from your order, please contact our customer service team within 7 days of receiving your order. We will investigate the issue and arrange for a replacement or refund as needed.

10. Shipping Restrictions

Certain products may be restricted from shipping to specific locations due to legal, regulatory, or logistical reasons. If a product cannot be shipped to your address, you will be notified during checkout.