Return and Refund Policy

At HudsonLens, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds. Please review our policy below to understand the process and terms for returning products and receiving refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be returned within 30 days of the delivery date.
• The item must be in new, unused condition and in its original packaging, with all accessories, manuals, and other items included.
• Proof of purchase, such as an order confirmation or receipt, is required to process the return.

Please Note: Certain items, such as discounted or clearance products, may not be eligible for return. This will be clearly indicated at the time of purchase.

2. Return Process

To initiate a return:

1. Contact Us: Email our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and a return shipping label, if applicable.
2. Pack the Item: Carefully pack the item in its original packaging, ensuring that all accessories and documentation are included.
3. Ship the Item: Use the provided return shipping label or your preferred shipping method to send the item back to our facility. If using your own shipping method, we recommend using a trackable shipping service.

3. Return Shipping Costs

• Defective or Incorrect Items: If the return is due to a defective product or an error on our part (e.g., wrong item shipped), HudsonLens will cover the cost of return shipping.
• Change of Mind: If the return is due to a change of mind, preference, or incorrect purchase, the customer is responsible for return shipping costs.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and will return within 7-10 business days.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order at [email protected]. We will arrange for a replacement or issue a full refund, including return shipping costs.

6. Exchanges

If you would like to exchange an item, please follow the return process and specify that you are requesting an exchange. We will process the exchange once the original item is returned and inspected.